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Thursday, 9 July 2015, 15:34 HKT/SGT

Source: CITIC Telecom CPC
CITIC Telecom CPC has Won Multiple Awards in the First Half of 2015
Awards recognize service excellence provided by CITIC Telecom CPC

HONG KONG, July 9, 2015 - (ACN Newswire) - CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), was honored to announce the winning of multiple awards in June 2015, namely:

CITIC Telecom CPC has Won Multiple Awards in the First Half of 2015

- 'Asia Communication Awards 2015 - Best SME Services' by Total Telecom
- 'Customer Relationship Excellence Awards (CRE Awards) - Customer Service Manager of the Year (Network Communications - Contact Center) and Customer Service Professional of the Year (Technical Center)' by Asia Pacific Customer Service Consortium (APCSC)
- 'Computerworld Singapore Customer Care Awards 2015 - Firewall/ VPN Solutions' by Executive Network Media
- 'Distinguished Salesperson Award (DSA)' by Hong Kong Management Association (HKMA)
- 'Computerworld Hong Kong Awards 2015 - Managed Security Services Provider' by Computerworld Hong Kong

Together with the 'HKACE Customer Service Excellence Award 2014' by Hong Kong Association for Customer Service Excellence, 'Editors' Choices 2014 by Sing Tao Daily IT Square', and 'Platinum Brand Election 2015 by PC3' that the company has won before, it has received a total of eight accolades in the first half of 2015.

Excellent Services Being Recognized by Industry Awards
CITIC Telecom CPC is always striving to deliver best-in-class solutions to our customers.

This year CITIC Telecom CPC has received encouraging results for its effort in providing excellent solutions and customer care to its customers. One of the industry recognitions is the winning of the Asia Communication Awards for the first time, in the category "Best SME Service". Judges pointed out that 'SmartCLOUD(TM) is a comprehensive suite of powerful, versatile and cost-effective virtual enterprise tools scalable on demand, through a pay-per-use subscription model. It offered a significant cost savings to customers and delivered consistent service experience across all the markets.' 'The winning of this international accolade marks a great endorsement of our conscientious process of envisioning and developing innovative solutions to address SME requirements,' said Ivan Tang, Senior Vice President of Sales.

Apart from the Asia Communication Awards, it is also CITIC Telecom CPC's first time to win the Computerworld Singapore Customer Care Awards, in the category "Firewall/ VPN Solutions". 'By winning the award, we are very glad that it proves our customers are having positive experiences with us at all points of the engagement cycle - from early stage consulting through complete implementation, user testing, and continual maintenance, support and process enhancement," said Ivan. 'We are extremely encouraged by the endorsement that came with this award. We will continue to contribute our best to satisfy our customers business needs.'

Asia Communication Awards 2015 was organized by Total Telecom. It has become the independent mark of excellence for telecoms in Asia and has fostered a platform to recognize achievement and innovation in Asia to the global telecommunications industry.

Computerworld Singapore Customer Care Awards 2015 was organized by Executive Network Media. It celebrates technology vendors and service providers who deliver top customer satisfaction.

People is the Key to Business Success
CITIC Telecom CPC believes that people are the core foundation of the business as providing outstanding products and services alone is not enough to be competence in being an industry leader. Therefore it has devoted ample resources in developing its staff from different disciplines to become expertise in the corresponding areas which facilitates optimal ICT solutions and services delivery to its customers.
In 2015, CITIC Telecom CPC obtained 2 awards to recognize people excellence, on both front line sales professionals and back-end support expertise. They are The Customer Relationship Excellence (CRE) Awards, by Asia Pacific Customer Service Consortium (APCSC) and The Distinguished Salesperson Award (DSA), by The Hong Kong Management Association (HKMA).

CITIC Telecom CPC's Customer Services and Support professional has once again been acknowledged by the CRE Awards in the category 'Customer Service Manager of the Year (Network Communications - Contact Center)' and Customer Service Professional of the Year (Technical Center). This is the eighth consecutive year CITIC Telecom CPC received the accolade. In addition, 4 sales professionals were awarded 'Distinguished Salesperson Award 2015', the Oscars of sales industry. It was the twelfth consecutive time that CITIC Telecom CPC was honored for its professional selling.

The Customer Relationship Excellence (CRE) Awards was organized by Asia Pacific Customer Service Consortium (APCSC). It has recognized many industry leaders and professionals for their customer centric service innovation.

The Distinguished Salesperson Award (DSA) was organized by Sales and Marketing Executives Club of The Hong Kong Management Association (HKMA). It is judged independently by a group of high-standing professionals spanning different fields to give due recognition to successful salespersons for their achievements.

Looking Ahead
The encouraging results that CITIC Telecom CPC has attained will not stop it there. It will continue its effort in providing sophisticated managed security services, cloud computing solutions as well as a suite of managed services to serve the market as a trusted ICT solution partner with excellent customer care. It will also continue its effort to develop professional staff to solve the customers' real-world business challenges and facilitate in the best capacity towards their business success.

Rowena Leung
CITIC Telecom International CPC Limited
(852) 2170 7536
Email: rowena.leung@citictel-cpc.com

Topic: Press release summary
Source: CITIC Telecom CPC

Sectors: Daily Finance, IT Individual, Daily News
From the Asia Corporate News Network

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